FAQ: Dragon Soup
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How are ebooks or audiobooks delivered?

I use Bookfunnel to deliver the digital editions of books. When downloading from Bookfunnel, you can choose which format you would like to get. Available in EPUB, MOBI and PDF. I highly recommend the Bookfunnel app to hold your library of ebooks and audiobooks. All my audiobooks are downloadable, so you can listen to them offline.

Last updated: October 02, 2022 15:12

Do you have other books?

Yes! Plenty. You can find them all at https://pattyjansen.com/store

Last updated: October 02, 2022 15:14

About shipping and missing parcels

You will notice that shipping costs are sometimes higher in the US. I will be using registered mail in the US because of the high incidence of missing parcels. This is not necessary in the rest of the world.

Last updated: October 02, 2022 15:16

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: November 2022

I hope to have all items out the door by the first week of November

Last Updated At: 10/02/22
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

T&C are as agreed at Kickstarter. For add-ons that weren't available in the Kickstarter, my store T&C's apply. For digital items, refunds for commonsense reasons (for example, you accidentally bought an item twice) will be in the form of store credits. Physical items are supplied through third parties and the replacement for faulty items will go through those providers.

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